Terms of Service

Last updated: 2026-10-12 · Version 3

These Terms govern LogiShell websites, hosted services, the LogiShell store and accompanying clients (the “Service”). Operator details: LogiShell LTD, registered in England and Wales, company no. 17040399. Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom. Contact: hello@logishell.com.

Specific sections apply to particular parts of the Service: section 7 to paid plans and usage credits, section 8 to hosted servers, section 9 to the store and third-party content, and the Refund Policy to refunds. Where a specific section conflicts with a general one, the specific section applies to that part of the Service.

1. Agreement and eligibility

You accept these Terms when you explicitly accept them in the Service or place an order that incorporates them. Our Privacy Policy explains personal data handling; acknowledging it is not consent to optional analytics or marketing. You must be at least 16 and legally able to enter this agreement. If local law requires an older age or parental authorisation, that requirement applies. If you act for an organisation, you confirm authority to bind it.

2. Accounts and workspaces

Provide accurate account information, protect your credentials, and promptly report suspected unauthorised access. You are responsible for activity you authorise and for reasonable security of your account. Organisation administrators may control membership, permissions and shared workspace content. Keep a separate copy of information you need before leaving a workspace. Do not share credentials or impersonate another person.

3. Automation, AI and connected services

LogiShell helps you compose and execute logic, use AI assistants, and connect devices and third-party services. Available features depend on your client, plan and configuration. You control which resources and permissions you connect. Authorise only actions you are entitled to perform, review proposed changes, and maintain backups before running automation with access to important data or systems.

AI output can be inaccurate, incomplete, insecure or similar to output provided to others. Review and test it before relying on it. The Service does not provide professional legal, medical, financial or other regulated advice. Do not rely on unattended automation for safety-critical decisions or use it as the sole basis for decisions with significant effects on people.

Automation that you configure runs under your authority. When an agent executes a command, edits files, sends a message or spends a resource on your instruction or within a permission you granted, that action is yours. We provide approval gates, limits and logs so you can see and control what runs; use them. You are responsible for the consequences of automation you leave running, including on your own machines and machines you connect.

External providers, plugins, models, repositories and payment networks have their own terms and privacy practices. Enabling an integration may transmit the content and credentials needed for its function. Your use of third-party services does not give us control over their availability or actions.

4. Content and intellectual property

You retain your rights in content you provide. You grant us a non-exclusive licence to host, copy, transmit and process it only as needed to deliver, secure and support the Service, follow your instructions and comply with law. You must have the rights and permissions needed to upload content and process personal data concerning others.

Sharing a workspace or publishing a link makes the selected content available to its recipients. Public links can be forwarded, indexed or copied. Revoking access cannot remove copies already made by others. Do not publish secrets or personal data without authority.

LogiShell and its licensors retain rights in the Service, branding and materials other than your content. Open-source components remain subject to their respective licences; these Terms do not restrict rights those licences grant.

5. Local data, encryption and recovery

Storage and encryption depend on the feature used. “Private” visibility alone does not mean end-to-end encryption. Only features that explicitly describe client-side encryption should be treated as such. For those features, losing every supported unlock or recovery method may make the content permanently inaccessible. We cannot restore keys we do not hold. Content you decrypt and send to a model or integration is processed by that destination. Keep backups and protect your devices and recovery methods.

6. Acceptable use

Do not use the Service to commit fraud, infringe intellectual property or privacy rights, distribute illegal content or malware, harass people, send unsolicited bulk messages, steal credentials, evade access controls or billing limits, mine cryptocurrency on hosted servers, or disrupt systems. Do not test systems you do not have permission to test. Report suspected vulnerabilities privately to hello@logishell.com; a report does not authorise access to other users’ data.

Comply with export controls and sanctions applicable to you and to the Service. Do not use or supply the Service to a person or destination where applicable law prohibits it. We may restrict access when required by law or to address a substantiated abuse or security risk.

7. Charges, subscriptions, usage credits and refunds

Paid features are available only where offered. The checkout or order specifies the seller, currency, taxes, charges, usage limits, billing period and any automatic renewal. No subscription renewal or withdrawal-right waiver arises solely from accepting these Terms.

Merchant of record. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy a plan or a hosted server, your contract of sale is with Paddle, acting as reseller of the Service, and your right to use the Service is governed by these Terms. Paddle’s checkout shows the price, taxes, billing period and renewal before you pay. Paddle’s own terms and privacy notice apply to the payment itself.

Subscriptions. Where subscriptions renew, we or Paddle will tell you the renewal price and period before you pay and remind you before an annual renewal. Cancel at any time through Paddle’s customer portal linked from your receipt, or by writing to hello@logishell.com before the next renewal. Cancellation stops future renewals and keeps the plan active until the end of the paid period; statutory refund rights remain. Our Refund Policy sets out the refund periods we offer on top of them. We will notify you before material changes to recurring prices take effect, and you may cancel before the change applies.

Plan limits. Plans include stated allowances, such as a monthly cloud AI budget, cloud storage, cloud scheduling and shared identity across devices. Allowances are described on the pricing page and in the Service. An allowance that is not used in a period does not roll over unless stated. If you exhaust an allowance, the Service tells you and the related feature pauses until the next period or until you add your own key or model; it does not charge you more without your action.

Usage credits. Where we offer a prepaid balance of usage credits, credits are a licence to consume Service usage, such as models, runs or compute by the hour. They are not money, not a deposit, not electronic money and not an investment; they carry no interest, cannot be transferred to other people and cannot be exchanged for cash except where the law or the Refund Policy requires a refund. Any expiry and refund conditions are disclosed before purchase. Usage credits are not sold through Paddle; the seller and payment provider are named at the point of purchase.

Statutory rights. For consumers, mandatory cancellation, repair and refund rights apply. Where UK or EEA distance-contract rules provide a 14-day withdrawal period, it is not automatically waived by signing in or starting a plan. Any request for immediate supply and acknowledgement of a lawful loss of withdrawal rights must be obtained separately at checkout. Digital services and digital content may have different rules. Contact hello@logishell.com to exercise your rights.

Cryptocurrency payments. Where a payment from your own wallet is offered, verify the network, asset and destination before sending. Blockchain transfers cannot be reversed on the network, but this does not remove a legal obligation to provide a refund where one is owed by the seller. Network fees and third-party wallet risks are disclosed or governed by the relevant provider. We do not hold your private keys and do not operate as an exchange, custodian or money transmitter.

8. Hosted servers and compute

Where offered, you may rent hosted servers (virtual or dedicated machines) and other compute through the Service. We provision them from independent infrastructure providers named at the point of order, such as data-centre operators in the European Union and the United States, and operate them for you.

• What you get. The specification, region, price and billing period shown at checkout. A server is provided for the paid period and renews with your subscription until cancelled. We may replace the underlying provider or hardware with an equivalent specification; we will tell you before a change that affects your data or addresses.
• Your data on the server. Content you place on a hosted server is your content under section 4. You are responsible for backups. When a server is cancelled or a renewal fails, the server is stopped at the end of the paid period and its data is deleted after a grace period of at least 7 days, which we state in the Service. After deletion, data cannot be recovered.
• Your responsibilities. You are the operator of the software you run. Keep it lawful, patched and within section 6. Do not use hosted servers for cryptocurrency mining, spam, attacks, scanning without permission, or content illegal where the server or you are located. We may suspend a server immediately on a substantiated report of abuse or a provider’s security demand, and we will tell you why where lawful.
• Availability. We provide hosted servers with reasonable care and skill and pass through the infrastructure provider’s capacity. Unless an order states a service level, we do not promise a particular uptime, and maintenance or provider incidents may interrupt a server. For consumers, services already paid for that we fail to provide are refunded or extended as the law requires.
• Limits. Where permitted, our liability for a hosted server is limited to the fees paid for that server in the month in which the loss arose, and we are not liable for data lost from a server you did not back up.

9. Store and third-party content

The LogiShell store (store.logishell.com and the store inside the Service) lists models, skills, MCP servers, prompts, workflows and other artifacts (“listings”). Most listings are created by third parties and collected from public sources such as Hugging Face, GitHub and npm, or submitted by their developers. The Store Terms set out the rules for listing and for developers.

• Third-party content. A listing is the developer’s content, not ours. Each card links to its source and repeats the licence the source states. We do not warrant that a listing is accurate, safe, lawful, fit for your purpose or licensed as described. Review the licence and the source before installing; a licence marked restricted or gated requires you to accept the author’s terms at the source.
• Installation. Nothing installs from a link by itself. Installing a listing runs on your machine or your hosted server under your authority (section 3). Models and software from third parties are provided under their own licences and warranties, if any.
• Payments between you and a developer. Where a listing is paid and the payment goes directly from your wallet to the developer, that payment is a contract between you and the developer. We are not the seller, not a party to it and not a payment service; we do not hold the funds and cannot reverse the transfer. The developer is responsible for the listing, its taxes and its refunds. We will help you contact the developer and we act on reports under the Store Terms.
• Our own listings. Where we sell a listing of our own, section 7 applies and the seller is named at checkout.
• Reports and removal. Report a listing you believe is illegal, infringing or harmful to hello@logishell.com with the listing address and the reason. We review reports, may remove or restrict a listing, and tell the developer why where lawful. See the Store Terms for the procedure and for how a developer can object.

10. Availability and changes

We use reasonable care and skill in providing the Service. Unless an order provides a specific service level, we do not promise uninterrupted availability. Beta features may change or be withdrawn. We will give reasonable advance notice of material reductions to paid functionality where practicable, and provide remedies required by law for services already paid for.

Neither party is liable for delay or failure caused by events outside its reasonable control, such as infrastructure provider outages, network failures, acts of government, strikes or natural events, provided it takes reasonable steps to mitigate them. This does not affect a consumer’s right to a refund for a paid service not provided.

11. Suspension, termination and data

You may stop using the Service at any time and request account closure at hello@logishell.com. We may suspend or terminate access for a material breach, non-payment, or a legal or security risk. Where practicable, we will explain the reason and allow a reasonable opportunity to resolve it; urgent protective action may be immediate. You may challenge a restriction at hello@logishell.com.

Export information you need before closing your account. Deletion and retention are described in the Privacy Policy, including records needed for legal obligations and disputes. Termination does not remove accrued payment obligations or mandatory refund rights. Provisions that need to survive termination, including ownership, payment, liability and dispute provisions, continue to apply.

12. Warranties and liability

Nothing in these Terms excludes rights or liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or mandatory consumer remedies. For consumers, we are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, subject to applicable law. We are not responsible for loss that was not foreseeable, loss caused by your breach of these Terms, or business loss suffered by a consumer using the Service for business.

For business users, to the maximum extent permitted by law, the Service is provided without implied warranties beyond those expressly agreed. We are not liable for indirect or consequential loss, lost profits, lost revenue, lost business opportunities, loss of or damage to data that you did not back up, the actions of automation you configured or authorised, the output of AI models, the content of third-party listings, or loss resulting from third-party services outside our reasonable control. Our aggregate liability arising from the Service is limited to the greater of GBP 100 and the fees you paid for the affected Service in the 12 months preceding the event. These limitations do not apply where prohibited by law.

13. Business claims

If you use the Service for business, you will cover reasonable third-party claims and costs arising from content you supplied unlawfully, from a listing you published, from software you ran on a hosted server, or from your material breach of section 6, to the extent caused by you. We will promptly notify you, permit reasonable participation in the defence, and will not agree a settlement imposing obligations on you without your consent. This clause does not apply to consumers or to losses caused by our own breach.

14. Updates and general terms

We publish dated versions of these Terms. Material changes will be brought to your attention before they apply, with renewed acceptance where appropriate. Changes do not retroactively remove accrued rights. If you do not accept a material change, you may stop using the Service and retain applicable refund rights.

If a provision is unenforceable, the remaining provisions continue to apply. A failure to enforce a provision is not a waiver. Neither party may transfer obligations in a way that reduces the other party’s mandatory rights. An applicable signed enterprise agreement takes priority over conflicting provisions here.

15. Law, disputes and contact

The laws of England and Wales govern these Terms. Business disputes are subject to the courts of England and Wales. Consumers retain mandatory protections and the right to bring proceedings in courts available under the law of their country of residence. Please first contact hello@logishell.com so we can try to resolve a concern; this does not restrict access to a regulator or court. The European Commission’s online dispute resolution platform closed on 20 July 2025; EU consumers may contact the European Consumer Centre in their country of residence for help with a cross-border complaint.