Refund Policy

Last updated: 2026-10-11 · Version 1

This policy explains when you can get your money back for LogiShell plans, hosted servers and usage credits, and how to ask. Operator details: LogiShell LTD, registered in England and Wales, company no. 17040399. Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom. Contact: hello@logishell.com. It is part of our Terms of Service and adds to, and never takes away, the refund rights the law gives you.

1. Who sells and who refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds for plans and hosted servers are issued by Paddle to the payment method you used. Paddle normally completes a refund within 5 to 10 business days; your bank or card issuer may take a few more days to show it.

2. Plans (Pro, Founder and other subscriptions)

• First purchase: 14 days, no questions. If you bought a plan for the first time and change your mind within 14 days of the charge, you get a full refund.
• Renewals. Tell us within 14 days of a renewal charge and we refund it if you have not used paid features in the renewed period. If you have used them, we refund the unused part of the period where the law requires it, and otherwise cancel the plan so it does not renew again.
• Cancelling. You can cancel at any time from the billing screen in the app, from the customer portal linked in your Paddle receipt, or by email. Cancelling stops future charges and keeps the plan until the end of the paid period. You do not have to call anyone or give a reason.
• Founder seats. A Founder plan is an annual plan with a numbered seat. The 14-day rule above applies in full. If you refund within 14 days, the seat number is released.
• Price changes. If we change a recurring price, we tell you before it applies and you can cancel before the next charge.

3. Hosted servers

• First order: 14 days. If you change your mind within 14 days of your first charge for a server, you get a full refund of that charge and the server is stopped.
• Later months. Cancel at any time; the server runs until the end of the paid period and is not charged again. We do not refund a started period except where the law requires it or where we failed to provide the server.
• Our failure. If a server you paid for was not provided, or was unavailable for a material part of a period because of us or our infrastructure provider, we refund or extend that period.
• Your data. After a server is stopped, its data is deleted after the grace period stated in the app (at least 7 days). Download what you need first; a refund does not restore deleted data.

4. Usage credits

Usage credits are not sold through Paddle; the seller and payment provider are named when you buy them. Unused credits can be refunded on request within 14 days of purchase. Credits already spent on models, runs or compute are not refunded, because the service has been delivered. Any expiry is stated before purchase.

5. Payments to developers in the store

Where you pay a developer directly from your own wallet for a listing in the store, the developer is the seller and the payment goes to them, not to us. We cannot reverse that transfer and cannot refund it. The developer’s own refund terms apply, and your statutory rights against the developer remain. Write to hello@logishell.com if a developer does not respond; we will help you reach them and act under the Store Terms.

6. Your statutory rights

If you are a consumer in the UK or the EEA, you have a 14-day right to withdraw from a distance contract for a digital service. Starting a plan or server does not take that right away unless you expressly asked for immediate supply and acknowledged the consequence at checkout. Where a service was started at your request, the law may allow a proportionate charge for the part used; our 14-day rules above are at least as generous. Consumers elsewhere keep whatever rights their local law provides. If something we sold is faulty or not as described, you have remedies regardless of the periods above.

7. How to ask

1. Open the receipt Paddle emailed you and follow the link to Paddle’s customer portal, or go to paddle.net and enter your email and order number.
2. Or write to hello@logishell.com from the email address on your account, with the order number and what you want (refund, cancellation, or both).
3. We reply within 5 business days. A refund request made within the periods above is approved without conditions beyond those stated here.

We may refuse a refund only where this policy or the law allows it, and we will say why. Requests that look like abuse, such as repeated purchase and refund of the same plan, may be declined beyond the first purchase.